Cancellation and Refunds

Order Cancellation

  • Orders can be cancelled only within 30 minutes of placing them.
  • Once roasting, grinding, packing, or dispatch has begun, no cancellation is allowed.
  • For COD orders, cancellation after dispatch is not permitted.
  • Refusal or non-acceptance of COD orders will result in:
  • Account blocking for future orders
  • Recovery of two-way shipping charges

Non-Returnable Items (FSSAI-Compliant)

As per FSSAI food safety regulations and public health standards, the following products are strictly non-returnable once delivered:

  • Roasted coffee beans
  • Instant coffee (all varieties)
  • Filter coffee
  • Green coffee beans
  • Opened / unsealed packages
  • Products showing signs of use, tampering, or improper storage

Reason:
Food items cannot be resold once delivered, even if unopened.

Refund Eligibility (Very Limited)

Refunds or replacements are provided only if the customer reports within 24–48 hours AND provides proof:
Valid reasons:

  • Wrong product delivered
  • Must show clear unboxing video from package opening to product display.
  • Damaged or leaking product on delivery
  • Unboxing video is mandatory.
  • Expired product delivered
  • Rare, but fully refundable.

NOT valid reasons:

  • Taste, aroma, flavour preference
  • Strength, bitterness, extraction issues
  • Wrong grind chosen by customer
  • Delay caused by courier (unless lost)
  • Minor outer packaging dents or creases
  • “I don’t like it” / change of mind
  • Humidity or heat spoilage caused after delivery
  • Price comparisons with other brands later

Green Coffee Beans – Special Clause

To prevent misuse by bulk buyers:

  • Green beans cannot be returned or refunded after dispatch.
  • Natural variations in size, moisture, density, or defects are normal and not grounds for refund.
  • Quality claims for green beans require proof before roasting or usage.

Delivery Damage Claims

To avoid false claims:

  • A continuous unboxing video is mandatory.
  • The video must show:
  • External package
  • Opening process
  • Product condition inside
  • Label and batch clearly visible

Claims without unboxing video will be rejected automatically.

Storage Responsibility (Customer-Side)

We are not responsible for quality deterioration caused after delivery due to:

  • Heat exposure
  • Moisture / humidity
  • Sunlight
  • Using open/unsealed containers
  • Storing near strong odours

Coffee must be stored in airtight, cool, dry conditions.

Refund Processing Timeline

If approved, refunds will be initiated within 5–7 working days via the original payment method.

Refund time depends on the bank or payment gateway.

Replacement Process

If your claim is approved:

  • A replacement will be shipped at no extra cost.
  • In some cases, the product may be collected for inspection.

Contact for Support

For cancellations, refund issues, or product concerns, contact us at:

[ Tuskcoffeein@gmail.com / +91 94249 55155 WhatsApp]

Response time: 24–48 hours