Privacy Policy

Privacy Policy of SGMI Enterprises Private Limited

Effective Date: [Insert Date]

SGMI Enterprises Private Limited (the "Company", "we", "our" or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy ("Policy") outlines how we collect,use, share, and safeguard your personal information through our www.tuskcoffee.in ("Website") and is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("IT Rules 2011").

By accessing or using the Website, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not access or use the Website.

1. Collection of Personal Information

We collect personal data from you when you interact with the Website, including but not limited to when you register, make a purchase, sign up for newsletters, or contact us. As per IT Rules 2011, personal information refers to any data that directly or indirectly identifies a natural person. Personal data we collect includes:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping/Billing Address
  • Order History
  • Transaction Details (excluding card or payment instrument data)

Note: We do not store your payment information. Payments are processed securely through third-party payment gateways compliant with RBI and PCI-DSS standards.

2. Use of Personal Information

We use your personal information to:

  • Fulfil orders and deliver products;
  • Improve our products, services, and customer experience;
  • Send updates, offers, and promotional communications (with your consent);
  • Comply with legal obligations;
  • Prevent fraud and maintain the security of our systems.
  • Transaction Details (excluding card or payment instrument data)

3. Cookies and Tracking Technologies

We use "cookies" and similar tracking tools to enhance your browsing experience and analyze site traffic. You may modify your browser settings to disable cookies, but doing so may impact your experience on the Website.

4. Disclosure of Personal Information

We do not sell or rent your personal data. However, we may share it under limited circumstances such as:

  • To fulfil orders via logistics providers (Delhivery, Blue Dart, DTDC, etc.);
  • To comply with applicable laws;
  • In the event of a corporate transaction.

5. Data Security

We implement industry-standard security measures and store data on secure Shopify servers located in the USA, Canada, and Singapore.

6. Data Retention

We retain data as long as necessary for the purposes it was collected or as required by law. Deletion requests can be made via support@tuskcoffee.in.

7. Your Rights

You have the right to:

  • Access or correct your data;
  • Withdraw consent;
  • Opt out of marketing;
  • File a complaint.

8. Third-Party Links

We are not responsible for privacy practices of external sites linked on our Website.

9. Grievance Redressal

Grievance Officers:
Name: Giriraj Shah & Nikhil Soni
Email: tuskcoffeein@gmail.com
Phone: +91-9424955155
Complaints will be addressed within 1 month.

10. Policy Updates

We may revise this Policy from time to time. Continued use of the Website implies acceptance of the updated Policy.

11. Contact Us

Email: tuskcoffeein@gmail.com
Website: www.tuskcoffee.in